Federal Government Sales Analyst

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

The Federal Government Sales Analyst plays a crucial role in supporting the development, implementation, and maintenance of the General Services Administration (GSA) contract and federal government sales initiatives. This position involves a blend of contract administration, order processing, IT systems expertise, and customer relationship management, ensuring compliance with federal requirements and contributing to sales and customer satisfaction objectives.

What you'll do...

GSA Contract Management & Support:

• Provide comprehensive support for the development and implementation of GSA contracts, including reviewing and communicating vehicle specifications and model year changes relevant to contract requirements.
• Prepare spreadsheets for assigned line items and accurately enter specifications and pricing into federal government systems.
• Create vehicle abstracts within the Federal Order Management System (FOMS).
• Support the development and maintenance of law enforcement option packages and other contract requirements as outlined by GSA.

·Federal Order Processing & Logistics:

• Process federal government orders and facilitate their review and release within the CONCEPS system.
• Process and track "field diverts" for mis-shipped or mis-delivered vehicles.

·IT Systems & Project Leadership:

• Serve as the primary IT subject matter expert for the federal team.
• Lead projects focused on integrating IT processes and reporting functionalities.
• Recommend and advocate for IT enhancements within the Federal Order Management System (FOMS).

·Reporting & Compliance:

• Support GSA reporting requirements. 

·Sales & Customer Relationship Management:

• Achieve calendar year sales objectives and model year market share objectives within the federal government industry.
• Respond to internal and external customer inquiries (phone and email) within 48 hours.
• Support customer meetings and events, such as Advance Product Meetings, GSA meetings, federal government conferences, and First Article Tests.

·Team Collaboration & Process Improvement:

• Attend and actively participate in team meetings.
• Provide support for the development of the annual federal government sales brochure.
• Help identify process improvements and best practices for the Federal Government Team.
• Develop and maintain professional working relationships with colleagues and external partners.
• Perform special projects and assignments as directed.

You'll have...

• Bachelor’s degree
• 3+ years of professional experience in sales operations, marketing, customer service, order management, or a related business function
• 2+ years of experience working cross-functionally with internal teams such as IT, operations, logistics, or sales
• 1+ year of experience managing data, spreadsheets, or reporting using Microsoft Excel
• 1+ year of experience supporting customer inquiries and account management
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong written and verbal communication skills

Even better you may have...

• Product & Industry Knowledge: 
  • Demonstrated Ford product knowledge, including the ability to interpret order guides.
  • Solid understanding of the automotive industry.
• Technical Proficiency: 
  • Proficient in Microsoft Office Suite, including advanced spreadsheet development in Excel and presentations in PowerPoint.
  • Strong knowledge of Ford’s order-to-delivery and purchase order systems (e.g., CONCEPS, NAVIS, TSO2, MOBIUS, DRIN, CPARS, CCAP).
• Core Competencies: 
  • Exceptional communication and interpersonal skills, with the ability to effectively engage with internal/external customers, managers, and co-workers.
  • Strong organizational and time management skills, with the ability to multi-task and manage multiple inquiries and projects effectively.
  • Excellent decision-making abilities and meticulous attention to detail.
  • Demonstrated ability to work collaboratively as a team player and capable of working with minimal supervision.
  • Outstanding customer service ability, consistently maintaining professionalism and a positive attitude.

• Personal Attributes: 

  • Overall resilience and stamina required for a high-tempo sales environment.
  • Reliable, proactive, and willing to take on new assignments.
  • Demonstrated leadership qualities.

  You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
  
  As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service 
  • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day 
  • Paid time off and the option to purchase additional vacation time. 

• This position is a salary grade 8 and ranges from $96,720-162,120.  
  Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
  
  For more information on salary and benefits, click here: https://fordcareers.co/GSR
• Visa sponsorship is not available for this position.
• Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
• This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid
• #LI-SC3