CRM Technology Launch Manager

CRM Strategy to Implementation  

• Understand the overall business strategy and translate it into the technology strategy and delivery roadmap, with specific reference to CRM and the supporting eco-system
• Responsible for translating required business capabilities into concepts, models, architectures, and solutions 
• Collaborate with business partners and Product Teams to design cohesive product strategies and develop solutions to support critical business functions and meet CRM product goals
• Be the functional and subject matter authority for the CRM implementation
• Accountability for the multi-market CRM implementation spanning the Marketing & Sales portfolios, through coordination with internal & external IT software providers & architecture teams
• Manage assignments, workload allocation and prioritization through the Agile framework and associated tools like Jira, Workboard, etc. as well as ongoing competency development of the team
• Develop solutions to support critical business functions and meet CRM product goals
• Design the architectural strategy to support CRM across multiple business lines
• Guide Product Line Anchors and Solution Architects on architecture guardrails and future CRM Strategy

IT Security & Controls

• Conduct control self-assessments and support Audit reviews on CRM Security and deployment standards, preferably Salesforce
• Coordinate with appropriate stakeholders for closure of any audit comments or operationally identified comments 
• Ensure local adherence to Global IT Security Compliance needs
• Ensure compliance with mandatory market specific legal requirements (e.g. local data protection or privacy legislation) 

Governance & Others

• Provide Business Relationship oversight to the IMG CRM business partners and participate in operating review and audit committee meetings, whilst maintaining alignment and engagement with global Product Organizations 
• Keep track of local spending. Approve local spending as required based on Delegation of Authority
• Manage multi-vendor relationships. Support bidding processes and contract negotiations as required
• Evaluate vendor performance vs agreed contracts

#LI-PC

• 8+ years with progressive responsibilities in Information/Data Engineering, Architecture and Administration             
• Professional Exposure
• Must have at least 6 years experience in developing CRM strategy, planning and customizing solutions in enterprise environments, with at least 3 years’ experience in Salesforce data structures, including products like Sales/Service Cloud, Marketing Cloud, CPQ, CDP, etc
• Experience with large-scale, distributed systems design and development, including scaling and performance

Certification

• Project Management Professional (PMP)
• Professional Scrum Master (PSM I)
• Dependency Management
• Agile (Scrum & Kanban) Project Management
• SAFe Project Management
• SAFe 5.0 Agilist 
• SAFe 5.0 Certified Scrum Master
• Prosci Certified Change Practioner
• Salesforce Certified Community Cloud Consultant
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Marketing Cloud Email Specialist
• Salesforce Certified Platform App Builder
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Admin
• Salesforce Certified AI Associate
• TOGAF or other Architecture